Call and describe what you see
Say where the water is, what is not working and whether anyone is without a toilet or hot water. The call handler will tell you what to shut off first.
How Plumbing Service Works
San Marcos Emergency Plumber takes you from a phone call to a repaired, tested fixture. Here is what happens at each stage of a San Marcos service call and what we need from you to move it along.
- 24/7 Emergency Service
- Upfront Quotes
- Same-Day Availability
From Phone Call to Repair
Confirm the address and access
Give the full address, any gate code and the property type. Mention whether you are on city water or a well, because that changes where the shutoff is.
Approve the quote
The technician inspects, explains what failed and gives you an upfront price for the repair and for any option worth considering. Nothing starts until you say yes.
Check the work before we leave
The repair is run under pressure, joints are checked and you are shown what changed and where your shutoff valves are.
Before the Technician Arrives
If water is running, close the main valve. In most San Marcos-area towns that is a rectangular meter box lid in the grass near the curb; on a well property it is the pressure tank valve or the pump breaker. Then open a low faucet, such as a bathtub spout, to drain the standing water out of the lines.
Keep away from anything hazardous while you wait. Do not touch outlets or wiring near standing water, do not open a gas appliance, and do not try to clear a sewage backup yourself. If you smell gas, leave the building and call from outside.
Practical things that genuinely help: move cars off the driveway, clear the cabinet under the affected sink, shut pets in another room and have the water heater's model label handy if hot water is the problem.
Read more about the services we cover, find your town on the service areas page, or browse common questions. If the water heater is the issue, the repair versus replacement guide is the best place to start.
Start a service call in San Marcos
Describe the problem and we will tell you what to shut off and when a technician can reach you.